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Privacy Policy
Ayur Upchar Health Care ("Ayur Upchar", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Ayur Upchar Health Care mobile application, website, and related healthcare services.
By using the Ayur Upchar Health Care App, you agree to the collection and use of information in accordance with this Privacy Policy.
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1. Information We Collect
Personal Information
We may collect the following information when you register or use our services:
Full Name
Mobile Number
Email Address
Date of Birth
Gender
Address
Profile Photograph (optional)
Health Information
To provide healthcare services, we may collect:
Medical history
Health conditions
Symptoms and consultation details
Prescriptions
Diagnostic reports
Laboratory test results
Treatment records
Lifestyle and wellness information
Payment Information
For medicine purchases, memberships, diagnostic bookings, and other services:
Transaction details
Payment status
Billing information
Note: Payment card information is processed securely by authorized payment gateways and is not stored on our servers.
Device Information
We may automatically collect:
Device type
Device ID
Operating system version
IP address
Browser information
App usage statistics
Crash reports
Location Information
With your permission, we may collect location information to:
Deliver medicines
Provide home healthcare services
Show nearby healthcare centers
Improve service availability
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2. How We Use Your Information
We use the collected information to:
Create and manage user accounts
Provide online doctor consultations
Schedule appointments
Book laboratory tests and health checkups
Deliver medicines and healthcare products
Maintain medical records
Process payments
Provide customer support
Send appointment reminders
Improve app functionality
Ensure platform security
Comply with legal and regulatory requirements
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3. Healthcare Services
Ayur Upchar may facilitate:
Online consultations
Video consultations
Audio consultations
Chat consultations
Appointment booking
Diagnostic test booking
Medicine ordering
Home healthcare services
Information shared with healthcare professionals is used solely for medical consultation and treatment purposes.
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4. Sharing of Information
We do not sell personal information.
We may share information with:
Healthcare Providers
Doctors
Dieticians
Physiotherapists
Psychologists
Healthcare professionals associated with Ayur Upchar
Diagnostic Partners
Laboratories
Imaging centers
Diagnostic service providers
Delivery Partners
Medicine delivery providers
Home healthcare service providers
Service Providers
Payment gateways
Cloud hosting providers
Customer support providers
Technology partners
Legal Authorities
When required by law, court order, government authority, or regulatory body.
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5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information, including:
Secure servers
Encrypted communication
Access controls
Authentication systems
Regular security monitoring
However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
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6. Data Retention
We retain personal and health information for as long as necessary to:
Provide healthcare services
Maintain medical records
Comply with legal obligations
Resolve disputes
Enforce agreements
After the retention period, information may be securely deleted or anonymized.
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7. Your Rights
Depending on applicable laws, you may:
Access your personal information
Update inaccurate information
Request correction of records
Request deletion of personal data
Withdraw consent where applicable
Request a copy of your information
Requests may be submitted through our support channels.
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8. Permissions Used by the App
The Ayur Upchar App may request the following permissions:
Camera
Used for:
Video consultations
Uploading prescriptions
Uploading medical reports
Profile photographs
Microphone
Used for:
Audio consultations
Video consultations
Storage/Media Access
Used for:
Uploading reports
Uploading prescriptions
Downloading medical documents
Location
Used for:
Home healthcare services
Medicine delivery
Finding nearby healthcare centers
Notifications
Used for:
Appointment reminders
Order updates
Health alerts
Promotional offers (where permitted)
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9. Children's Privacy
Our services are not directed toward children under 18 years of age without parental or guardian supervision.
Parents or guardians may manage healthcare information for dependent family members through authorized accounts.
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10. Third-Party Services
The App may use third-party services such as:
Payment gateways
Analytics services
Cloud hosting services
Communication services
These providers may collect information according to their own privacy policies.
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11. Marketing Communications
With your consent, we may send:
Health tips
Service updates
Promotional offers
Membership information
You may opt out of marketing communications at any time.
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12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted within the App and on our website. Continued use of the services after updates constitutes acceptance of the revised Privacy Policy.
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13. Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact:
Ayur Upchar Health Care
Email: support@ayurupchar.com
Website: [Ayur Upchar Health Care](https://www.ayurupchar.com?utm_source=chatgpt.com)
For privacy-related concerns, please contact our support team through the website or mobile application.
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Consent
By installing, accessing, or using the Ayur Upchar Health Care App, you acknowledge that you have read, understood, and agreed to this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.
