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TERMS OF SERVICE

Ayur Upchar Health Care App
Effective Date: June 2026

1. Introduction

Welcome to Ayur Upchar Health Care ("Ayur Upchar", "Company", "we", "our", or "us").

These Terms of Service ("Terms") govern your access to and use of the Ayur Upchar mobile application, website, telemedicine platform, pharmacy services, diagnostic booking services, healthcare subscriptions, and related services (collectively referred to as the "Services").

By accessing, downloading, registering for, or using the Services, you agree to be bound by these Terms. If you do not agree, please do not use the Services.

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2. Eligibility

To use the Services, you must:

- Be at least 18 years of age; or
- Use the Services under the supervision of a parent or legal guardian.
- Provide accurate and complete registration information.
- Comply with all applicable laws and regulations.

Ayur Upchar reserves the right to suspend or terminate accounts that provide false information.

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3. Services Offered

Ayur Upchar may provide or facilitate:

- Online doctor consultations
- Video consultations
- Audio consultations
- Chat consultations
- Appointment booking
- Diagnostic test booking
- Medicine ordering
- Home healthcare services
- Physiotherapy services
- Dietician consultations
- Psychological counseling
- Health memberships
- Wellness programs
- Health record management

Services may vary by location and availability.

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4. User Account

Users are responsible for:

- Maintaining confidentiality of login credentials.
- Ensuring account information remains accurate.
- All activities conducted through their account.
- Immediately notifying Ayur Upchar of unauthorized account use.

Ayur Upchar shall not be liable for losses resulting from unauthorized account access.

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5. Telemedicine Services

Healthcare professionals available through the platform are independently licensed practitioners.

Users acknowledge that:

- Online consultations have limitations.
- Physical examination may not always be possible.
- Doctors may advise in-person consultations.
- Emergency conditions should not be managed through the App.

Users are responsible for providing complete and accurate medical information during consultations.

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6. Diagnostic and Laboratory Services

Ayur Upchar may facilitate booking of diagnostic and laboratory services through partner laboratories.

Users acknowledge that:

- Test reports are generated by independent laboratories.
- Turnaround times may vary.
- Sample collection schedules may change.
- Certain tests may require preparation or fasting.

Ayur Upchar is not responsible for delays caused by third-party laboratories.

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7. Pharmacy and Medicine Orders

Users may purchase medicines and healthcare products through the platform.

Users agree that:

- Prescriptions may be required for certain medicines.
- Medicines will be dispensed subject to applicable laws.
- Product availability may vary.
- Delivery timelines are estimates.
- Orders may be canceled if prescriptions are invalid or unavailable.

Ayur Upchar reserves the right to refuse medicine orders that violate legal or regulatory requirements.

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8. Subscription Plans and Memberships

Ayur Upchar may offer annual or periodic membership plans.

Membership benefits may include:

- Discounted consultations
- Discounted diagnostics
- Discounted medicines
- Promotional offers
- Wellness services

Benefits may be modified, suspended, or discontinued at the Company's discretion.

Unless otherwise specified, membership fees are non-refundable after activation.

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9. Payments

Users agree to pay all applicable charges associated with the Services.

Payment methods may include:

- UPI
- Credit Cards
- Debit Cards
- Net Banking
- Wallets
- Other approved payment methods

All payments are processed through authorized payment service providers.

Ayur Upchar is not responsible for payment gateway failures or banking disruptions.

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10. Cancellation and Refund Policy

Consultations

Refunds for completed consultations are generally not available.

Diagnostic Services

Refund eligibility depends upon:

- Cancellation timing
- Sample collection status
- Laboratory partner policies

Medicine Orders

Returns and refunds are subject to:

- Applicable pharmaceutical regulations
- Product condition
- Delivery status

Certain healthcare products and medicines may not be eligible for return.

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11. User Conduct

Users agree not to:

- Provide false medical information.
- Impersonate another person.
- Misuse healthcare services.
- Upload unlawful, offensive, or harmful content.
- Attempt unauthorized access to the platform.
- Interfere with system security.
- Violate applicable laws.

Violation of these Terms may result in account suspension or termination.

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12. Intellectual Property

All content available through the Services, including:

- Logos
- Trademarks
- Designs
- Software
- Text
- Graphics
- Images
- Videos

are owned by or licensed to Ayur Upchar and protected by applicable intellectual property laws.

Users may not reproduce, distribute, or commercially exploit such content without prior written consent.

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13. Privacy

Use of the Services is governed by the Ayur Upchar Privacy Policy.

By using the Services, users consent to the collection, processing, and use of personal information as described in the Privacy Policy.

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14. Medical Disclaimer

The Services do not replace emergency medical care.

Health information provided through the platform is intended for informational purposes and should not be interpreted as a guarantee of diagnosis, treatment, cure, or prevention of any disease.

Users should always consult qualified healthcare professionals regarding medical decisions.

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15. Third-Party Services

The platform may interact with:

- Laboratories
- Pharmacies
- Payment gateways
- Delivery partners
- Technology providers

Ayur Upchar is not responsible for services, actions, or omissions of independent third-party providers.

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16. Limitation of Liability

To the maximum extent permitted by law, Ayur Upchar, its directors, employees, affiliates, healthcare professionals, and partners shall not be liable for:

- Indirect damages
- Consequential damages
- Loss of profits
- Business interruption
- Delayed healthcare outcomes
- Technical interruptions
- Third-party service failures

Use of the Services is at the user's own risk.

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17. Account Suspension and Termination

Ayur Upchar may suspend or terminate user accounts for:

- Violation of these Terms
- Fraudulent activity
- Misuse of healthcare services
- Legal or regulatory requirements
- Security concerns

Termination may occur without prior notice where necessary.

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18. Indemnification

Users agree to indemnify and hold harmless Ayur Upchar, its officers, employees, affiliates, and service providers from claims, liabilities, damages, losses, and expenses arising from:

- User misconduct
- Violation of these Terms
- Violation of applicable laws
- Misuse of Services

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19. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising out of these Terms shall be subject to the exclusive jurisdiction of the courts having jurisdiction over the Company's registered office.

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20. Changes to Terms

Ayur Upchar reserves the right to modify these Terms at any time.

Updated Terms will be posted within the App and on the website.

Continued use of the Services after changes constitutes acceptance of the revised Terms.

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21. Contact Information

Ayur Upchar Health Care

Email: support@ayurupchar.com

Website: www.ayurupchar.com

Customer Support: Available through the Ayur Upchar Health Care App.

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Acceptance of Terms

By downloading, registering, accessing, or using the Ayur Upchar Health Care App, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.For Play Store compliance, I recommend publishing this alongside the Privacy Policy and Medical Disclaimer on your website and linking all three documents from the app and Play Console.